Delivery FAQs

If you have any queries regarding your order status or delivery options please contact the Discount Drug Store that you placed your order with. Alternatively you can contact us for assistance.

What delivery methods are available?
Do you ship internationally?
How much does postal delivery cost?
How much does home delivery cost?
How much does pick up in store cost?
How long does postage delivery take?
How long does home delivery take?
How long does pick up in store take?
Will my postage order be tracked?
Do I have to be home to collect my postage order?
Do I have to be home to collect my home delivery order?
Why are some items PICKUP ONLY?

What delivery methods are available?

    • In Store Pick Up (Click & Collect)

Just pop over to your selected Discount Drug Store on your chosen day and at your chosen time to pick up your goods where they will be waiting for you.

    • Postal Delivery 

Your order will be delivered straight to your door by Australia Post registered mail. Allow up to 3- 7 business days dependent on third party services and availability of stock.

    • Home Delivery 

Select Discount Drug Stores operate a home delivery service within a limited radius of the store. Your friendly pharmacist will contact you to arrange the delivery of your order on the next available delivery day. This is a scheduled service. Allow up to 3-7 working days depending on the next available delivery date and availability of stock.

 

Do you ship internationally?
No, unfortunately Discount Drug Stores is unable to fulfill any overseas transactions. All orders will be limited to Australian delivery addresses.

 

How much does postal delivery cost?
There is a $9 flat rate postal delivery fee. If your order is over 10kg, your chosen Discount Drug Store may decide to contact you to let you know that your parcel will be incurring additional postage charges. Your postage charge will then be calculated based on the total weight of your parcel and will be payable using a credit card over the phone.

 

How much does home delivery cost?
There is a $5 flat rate home delivery fee.

 

How much does pick up in store cost?
There is no fee for this service.

 

How long does postage delivery take?
If you have selected postal delivery via Australia Post then, depending on the time of day you have placed your order and the delivery location, you will need to allow between 3 to 7 business days. This will be dependent on your delivery location and availability of stock.

 

How long does home delivery take?
If you have selected home delivery, then the delivery time of your order will depend on your particular store’s home delivery service operation hours. You will need to allow between 3-7 working days for your order to arrive. Your friendly pharmacist will contact you upon receiving your order to arrange the next available delivery time.

 

How long does pick up in store take?
Allow at least 3 hours before arriving in store from the time you placed your order.

 

Will my postage order be tracked?
Yes, your order will be sent with tracking and signature upon delivery. If you wish to inquire about the status of your order, please contact the store you have purchased from.

 

Do I have to be home to collect my postage order?
All postage orders will require signature upon delivery. If your order arrives at a time when you are not home, a postage slip will be left in your letterbox and you will be required to pick your order up from your local Australia Post office. This system is used for the protection of your order, to ensure that it is delivered and not stolen from your property if left unattended.

 

Do I have to be home to collect my home delivery order?
All home delivery orders will require signature upon delivery. If a Discount Drug Store staff member delivers your order when you are not home, a home delivery slip will be left in your letter box and you will be required to pick up your order from your local Discount Drug Store pharmacy.

 

Why are some items PICKUP ONLY?

    • Dangerous Goods

Dangerous Goods are any products that are flammable or are considered high risk. We are unable to post any dangerous goods including aerosols, fragrances and items containing batteries, due to Australia Post regulations.

    • Bulky Items

We are unable to post bulky items including nappies, baby formula, toilet paper and various other large items.

    • Select Prescriptions

We are unable to post certain prescriptions due to both Australia Post and healthcare regulations.

There are some medicines which contain controlled drugs or are considered drugs of concern e.g. morphine. We are legally required to provide counselling and additional information when supplying these items. A Pharmacist intervention may be required.

Prescription items such as syrups are legally required to leave the dispensary ready to be consumed with an expiry period of 7 days. Due to variable shipping times it would be unsafe to post these items.