Shop Discount Drug Stores, where health is made simple.
Frequently Asked Questions
For health advice you can trust
FAQs
If your question is not answered in the following list of FAQ’s you’re welcome to contact our Customer Service Team on 1300 790 618 for more information, or submit a query using our contact us form.
Contact your local Discount Drug Store to confirm the price on a particular product. You can find the contact details for your nearest Discount Drug Store
FAQs About Online Shopping Changes
Why is online shopping being removed from the Discount Drug Store website?
From 31 July 2025, we’re switching off online shopping as we begin creating a faster, easier and more user-friendly online shopping platform. It’s all part of improving how we deliver value and convenience to you.
Can I still use the Discount Drug Store website?
Yes! You’ll still be able to access key features like finding your nearest store, viewing our latest catalogue, booking Health services, and searching for your favourite products.
Will my loyalty points still be available?
Yes. You can continue to earn and redeem points in-store. You’ll also still be able to log into your account on the website to view your points and rewards.
Can I still book services online?
Yes. Health service bookings like vaccinations and health consultations can still be made through the website at participating Discount Drug Store pharmacies.
What if I've placed an order before 31 July 2025?
Orders placed before this date will be processed as normal. If you have questions about an order, our customer care team is here to help.
When will online shopping return?
We’re working on it! A brand-new Discount Drug Store online shopping experience is coming soon. Keep an eye on our site and emails for updates.
Where can I buy Discount Drug Store products now?
Just visit your nearest Discount Drug Store pharmacy. You can use our store locator to find opening hours, contact info, and directions.
Still have questions?
Visit our Contact Us page or speak to your local Discount Drug Store team in-store.
Other FAQs
Who owns and operates the Discount Drug Stores brand?
