Order Cancellation Policy

How can I cancel my order?

To cancel your order, you will need to contact the store that you selected as your preferred store during the checkout process as quickly as possible and quote your order number. Your order number and selected preferred store can be found on your order confirmation email. Your nominated preferred store can then process your refund. Depending on your banking institution, your refund will take 2-5 business days to clear and will appear on the credit card you used when purchasing.

For postage orders, please keep in mind that most orders will be packed and posted with 24 hours. If you wish to cancel an order once it has already been posted, you will need to post it back at your own cost and your order will be refunded minus the original postage fee.

Please note: your order number and the contact details for your selected preferred store can be found on your order confirmation email.