Privacy Policy Terms & Conditions
General Terms and Conditions
Thank you for visiting the Discount Drug Stores.com.au website (the “Site”). The information contained in this Site is provided by Sigma Company Limited ABN 44 004 132 923 trading as Discount Drug Stores (Discount Drug Stores).
Discount Drug Stores.com.au is a leading online pharmacy: a retail store and information site for pharmaceutical products. The Site is designed to provide a convenient, private and informative retail experience for consumers to purchase products essential for maintenance of good health and for prevention of future illness. Accessible 24 hours a day, 7 days a week, the Discount Drug Stores.com.au online store offers an easy and convenient method of ordering pharmaceutical products online, along with a wealth of health-related information.
Discount Drug Stores wants each visitor to the Site (“you”) to have a safe, informative visit, so we have established the following terms and conditions. By using the Site you agree to be bound by the following terms. Please read them carefully. Your usage of the Site indicates your acceptance of these terms and conditions. Your placement of an order also indicates your acceptance of these terms and conditions.
Whilst Discount Drug Stores endeavours to keep the information up-to-date and correct, Discount Drug Stores makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the Site or the information, products, services, or related graphics contained on the Site for any purpose.
All information contained in this Site carries no warranty whatsoever. Information and statements are not intended to diagnose, treat, cure, or prevent any disease. No warranty is made that any information on or linked to this Site is complete and/or accurate. All information contained on the Site, including information relating to medical and health conditions, products and treatments, is for general informational purposes only. It is often presented in summary or aggregate form. The information contained in this Site is not intended, nor is it implied, or should be taken whatsoever for medical diagnosis or treatment, medical advice, or for a substitute for professional medical advice or any information contained on or in any product packaging or labels. Any reliance you place on such information is therefore strictly at your own risk.
Always seek the advice of your Pharmacist, General Practitioner, other medical practitioner or qualified health provider when starting any new medical treatment, continuing with medical treatment or with any questions you may have regarding yours or any other party’s medical condition. Professional advice is required for each particular illness, disease, infection, injury or other medical condition and for dosages of the pharmaceutical product supplied via this Site.
Through this Site you may be able to link to other websites which are not under the control of Discount Drug Stores or a related bodies corporate (as defined in the Corporations Act 2001 (Cth)). Discount Drug Stores have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Intellectual Property
Unless otherwise specified, the intellectual property rights in all software and material appearing on this Site, including the text, audio and video clips, site design, logos, graphics, icons and images, photographs, graphics, typefaces and other material (collectively “Content”) as well as the selection, assembly and arrangement thereof remains the property of Discount Drug Stores, or its related bodies corporate or it’s licensors, and is protected by copyright laws and treaties around the world. All such rights are reserved by Discount Drug Stores and its licensors. You may use the Content of this Site for the purpose of shopping on this Site or placing an order on this Site, and for no other purpose. You are not permitted to publish, manipulate, duplicate, copy, sell, distribute or otherwise reproduce or exploit, in any format, any of the Content or copies of the Content supplied to you or which appears on this Site nor may you use any portion of the Site or such Content in connection with any business or commercial enterprise. Any unauthorised use of the Content appearing on this Site may violate copyright, trade mark and other applicable laws and could result in criminal or civil penalties.
Use of Site
You must not misuse this Site. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Site; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Site. Furthermore, you agree not to access the Site by any means other than through the interface that is provided by us for use in accessing the Site.
You expressly agree that use of the Site is at your sole risk. In no event will Discount Drug Stores its directors, officers, employees and representatives, third-party content providers or the like warrant that the Site will be uninterrupted or error-free. Every effort will be made to keep the Site up and running smoothly. However, Discount Drug Stores takes no responsibility for, and will not be liable for, the Site being temporarily unavailable due to technical issues beyond its control. In addition Discount Drug Stores, does not make any warranty as to the results that may be obtained from the use of the Site, or use of the information, Content, service, or products provided through the Site.
Further, Discount Drug Stores explicitly disclaims any responsibility for the accuracy, Content, or availability of information found on sites that link to or from the site from third parties. We cannot be held responsible for the accuracy, copyright compliance, legality, or decency of material contained in third-party sites, and you hereby irrevocably waive any claim against us with respect to such sites.
Security and privacy
Users acknowledge that their access to the Site may be monitored and tracked by Sigma by the use of cookies and/or retailer ids. Sigma does not sell, rent or give away user information (including phone numbers and e-mail addresses). This information is highly respected and is only used to assist Sigma in providing you with valued services. Any information provided by users or their browsers (including cookies) will be for the use of Sigma, the operator of this Site. Sigma will not disclose personal information about users or their browsing habits to any other third party, unless users give Sigma express permission to do so, or unless required to do so by law. Sigma may disclose aggregated information about users in general and statistics related to this Site to others, but in doing so, will not disclose information about any particular individual. Notwithstanding the above, users acknowledge that transmissions to and from this Site may be monitored, intercepted or modified by other parties.
Linking and framing
Links to external sites from this Site are provided for convenience only and Sigma does not endorse or make any warranty with respect to such external sites.
Site availability
Sigma does not warrant that the Site will be available at any time. Users acknowledge that the Site may be unavailable for a number of reasons, including matters beyond Sigma’s control, and shall not hold Sigma responsible for, and Sigma will not be liable for any claims arising thereof. Sigma does not warrant that users’ access to the Site will meet any particular performance criteria.
Our rights
Discount Drug Stores may elect to electronically monitor areas of the Site and may disclose any Content, records, or electronic communication of any kind (i) to satisfy any law, regulation, or government request; (ii) if such disclosure is necessary or appropriate to operate the Site; or (iii) to protect Discount Drug Stores’ rights or property or the rights of the users, our directors, employees, representatives, sponsors, third party providers or licensors.
Discount Drug Stores may terminate your access, or suspend your access to all or part of the Site, without notice, for any conduct that Discount Drug Stores, in its sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, a third-party provider, merchant, sponsor, franchisee, licensor, service provider, or us.
Under no circumstances will Discount Drug Stores or any other party involved in creating, producing, or distributing the Site be liable for any direct, indirect, incidental, special, or consequential damages for loss of profits, good will, use, data or other intangible losses (even if we have been advised of the possibility of such damages) that result from (i) the use of or inability to use the Site, (ii) the cost of procurement of substitute goods and services resulting from any data, information or services purchased or obtained or messages received or transactions entered into through or from the Site; (iii) unauthorized access to or alteration of your registration information, transmissions or data; (iv) statements or conduct of any third party on the site; (v) negligent or wilful acts of Discount Drug Stores, its directors, officers, employees and representatives; (v) a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Site or to your downloading of any material posted on it, or on any website linked to it; or (vi) any other matter relating to the Site.
You agree to indemnify and hold Discount Drug Stores, and our related bodies, corporate, directors, officers, employees and representatives harmless from any claim or demand, including reasonable legal fees, made by any you or any third party due to or arising out of the Content you submit, post to or transmit through the Site, your use of the Site, your connection to the Site, your breach of these terms & conditions, or your violation of any rights of another.
If you breach these terms & conditions, failure by Discount Drug Stores to take action will not constitute a waiver of Discount Drug Stores’ rights and remedies arising from that breach and Discount Drug Stores reserves its entitlement to enforce its rights and remedies in relation to that breach or any other situation where you commit a breach of these terms & conditions. Any waiver of any provision of the terms & conditions will be effective only if it is in writing and executed by Discount Drug Stores.
Subject to applicable law, we reserve the right to suspend or deny, in our sole discretion, your access to all or any portion of the Site with or without notice. You agree that any termination of your access to the Site may be effected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your registration and all related information and files under your registration and bar any further access to such files or the Site. Further, you agree that we shall not be liable to you or any third-party for any termination of your access to the Site.
General information
Discount Drug Stores reserves the right to amend these terms & conditions without notice to you from time to time. If Discount Drug Stores decides to change these terms & conditions, it will post those changes here. Discount Drug Stores encourages you to visit this section of the Site regularly in order to remain informed of any changes. Any such amendment will be effective once the revised terms have been posted on this Site.
Any provision in these terms & conditions which is invalid or unenforceable in any jurisdiction is to be read down for the purpose of that jurisdiction, if possible, so as to be valid and enforceable, and otherwise must be severed to the extent of the invalidity or unenforceability, without affecting the remaining provisions of these terms & conditions or affecting the validity or enforceability of that provision in any other jurisdiction.
Discount Drug Stores’ failure to exercise or enforce any right or provision of these terms & conditions shall not constitute a waiver of such right or provision.
These terms & conditions are to be construed in accordance with the laws of Victoria, Australia and in the event of any dispute or claim associated with these terms & conditions, that dispute or claim shall be subject to the exclusive jurisdiction of Victoria, Australia.
Terms of Sale
All orders placed using this Site and any associated payment(s) will be fulfilled by the Discount Drug Stores franchise nominated by you during the checkout process. Your nominated Discount Drug Stores franchise will then process and dispatch your order.
By placing an order you are offering to purchase a product on and subject to the Terms and Conditions, availability and confirmation of the order price.
You consent to the processing of information as described in the https://sigmahealthcare.com.au/privacy-policy (“Privacy Policy”) and warrant that all data provided by you is accurate.
Prices, offers and product availability may vary between this Site and any participating Discount Drug Stores franchise.
All prices are in Australian dollars.
Where applicable, prices are inclusive of GST. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.
Discount Drug Stores or your nominated Discount Drug Stores franchise reserves the right to refuse any request made by you. Upon receiving your order Discount Drug Stores, or your nominated Discount Drug Stores franchise, or a third party nominated by Discount Drug Stores or your nominated Discount Drug Stores franchise on their behalf will carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Products will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or other events beyond the control of the Discount Drug Stores franchise nominated by you, for which we will not be responsible. All orders including any limited free delivery offer are subject to the Discount Drug Stores delivery and returns policy.
Product images displayed are for representation purpose only. Actual product may differ from images shown.
Except as expressly stated herein, Discount Drug Stores and your nominated Discount Drug Stores franchise makes no representations or warranties, either express or implied, of any kind with respect to products sold on the Site. Except as expressly stated herein, Discount Drug Stores and on your nominated Discount Drug Stores franchise expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this Site, including but not limited to merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to Discount Drug Stores or your nominated Discount Drug Stores franchise arising from any product sold on the Site shall be the price of the product ordered. In no event shall Discount Drug Stores or your nominated Discount Drug Stores franchise, including their respective directors, officers, employees and representatives be liable for special, indirect, consequential or punitive damages related to product sold.
Item availability & catalogues
Not all items displayed in our catalogues will be available to purchase on the Site. These products are available at participating Discount Drug Stores franchise stores while stocks last.
Selected medicines categorised as schedule 2 and schedule 3 medications by the Therapeutic Goods Administration may have defined purchase limits. These types of purchase limits are applied in adherence to the guidelines set by the Pharmacy Board of Australia and the Pharmaceutical Society of Australia’s Standards for the Provision of Pharmacy Medicines and Pharmacist Only Medicines in Community Pharmacy.
Delivery
At the time of placing your order online, you will be advised and charged a delivery fee. There may be additional delivery fees, depending on factors such as:
(a) the type or size of product/s you order; and
(b) how far from your nominated Discount Drug Stores franchise that is responsible for fulfilling your order the product is being delivered.
Deliveries are limited to Australian postal addresses. Orders purchased on this Site cannot be shipped to an international address.
A final delivery fee will be confirmed by your nominated Discount Drug Stores franchise responsible for fulfilling your order.
If you do not accept any additional delivery fee, you may choose to cancel your order in which case any payment will be refunded.
At the time of placing an order you will be required to nominate a delivery address.
An authorised person must be present at the nominated address to receive and be able to sign for the delivery.
Discount Drug Stores or your nominated Discount Drug Stores franchise fulfilling your order will not be held responsible for any loss or deliveries to an incorrect address provided and inputted by you at the time of the original purchase.
Discount Drug Stores or your nominated Discount Drug Stores franchise fulfilling the order is not able to provide advance notification of a delivery date or time as all deliveries may be carried out by a third party supplier.
Some third party delivery providers may require you to agree to certain terms and conditions that will apply to the delivery of your order, and/or require you to produce an acceptable form of identification before they will complete delivery. Namely, but not limited to, orders relating to prescriptions. Your nominated Discount Drug Stores franchise will notify you if any other or additional terms and conditions apply prior to your order being delivered.
This is why it is important that an authorised person is present at the delivery address to verify and sign for the product delivery.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or circumstances beyond our control for which Discount Drug Stores or your nominated Discount Drug Stores franchise will not be responsible.
You agree that estimated delivery times may be affected if your nominated Discount Drug Stores franchise is required to contact you for further information so that they may dispense product(s) the subject of your order, including if you are not available to take a call, the Discount Drug Stores franchise cannot contact you, or for any reason which means your nominated Discount Drug Stores does not have all required information needed to dispense a product (s) the subject of your order.
Lost or Damaged Products
If your order is lost or damaged in transit, please email your nominated Discount Drug Stores franchise or calling your nominated Discount Drug Stores through the contact details included on your order confirmation, or by locating them at discountdrugstores.com.au/store-locator.
Your account obligations
In consideration of your use of the Site, you agree to:
- Provide true, accurate, current and complete information about yourself as prompted by the registration form (the “Registration Information”); and
- Maintain and promptly update the Registration Information to keep it true, accurate, current and complete.
If you provide any information that is untrue, inaccurate, not current or incomplete, or Discount Drug Stores has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we may suspend or terminate your registration and refuse any and all current and future use of the Site.
You are responsible for maintaining the confidentiality of your password and registration and are fully responsible for all activities that occur under your password and registration. You agree to immediately notify us of any unauthorised use of your password or account or any other breach of security. Sigma considers this Registration Information private and will be treated in accordance with The Sigma Privacy Policy https://sigmahealthcare.com.au/privacy-policy (“Privacy Policy”) The information is kept on a secure server to protect it from outside parties. We use the information only for the limited purposes of processing your orders, for statistical purposes to improve our site and services to you, to administer our site, and to notify you of products or special offers that may be of interest to you.
Payment methods
Discount Drug Stores accepts Visa, Mastercard and PayPal. There is no surcharge for using Visa, Mastercard or PayPal. Please be sure to provide your exact billing address and telephone number – the address and phone number your credit card bank has on file for you. Incorrect information may cause a delay in processing your order. Your credit card will be billed as soon as your order is placed. This is done to protect the security of your credit card details, as we do not store your card details at any point. In the event that we cannot fulfill your order or some items cannot be shipped, we will refund the difference back to your credit card. These refunds may take several business days to appear on your statement.
Order acceptance policy
Your receipt of an electronic or other form of order confirmation does not signify Discount Drug Stores or the participating Discount Drug Stores franchise acceptance of your order, nor does it constitute confirmation of Discount Drug Stores or the participating Discount Drug Stores franchise offer to sell. Discount Drug Stores and the participating Discount Drug Stores franchise reserves the right at any time after receipt of your order to accept or decline your order for any reason. Discount Drug Stores and the participating Discount Drug Stores franchise reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. Discount Drug Stores or the participating Discount Drug Stores franchise may require additional verifications or information before accepting any order.